Contact Us
Hi! We want your input. Product ideas, concerns, or questions? Feel free to email us! Please note slightly longer response times than usual due to high demand. Thank you for your patience.
To help you as best as possible: If the question is regarding an order, please enter your order number in the comment section below. If you don't have an order number, please enter any information that you used to place your order (Ex. Address, email or name). Thank you!
While waiting, see our FAQs.
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How long does the delivery take?
How quickly you receive your order can vary depending on a few things, such as your delivery method and delivery address. We offer several different shipping methods. Each shipping method has its own handling time/benefits which you can compare on our shipping page.
Our usual shipping time is 4-8 business days.
Can I cancel my order?
Apricot's order process is automated to distribute products quickly and accurately. We apologize, but once the order has been placed, it can NOT be cancelled. We receive many orders and we cannot go through them individually, as this would cause delays for other orders. Please review your items carefully before finalizing your orders.
How do I track my order?
As soon as your package has been sent, you may receive an email confirming that the package has been sent. The email will give you the tracking number for your package and a link to the shipping company's website.
If there is a problem with your tracking number or the delivery, please contact the courier directly. It may take 1-4 days for the tracking information to appear. In some rare cases, the tracking information may not be updated but you will still receive your order. Please contact us after the estimated delivery time.
You can also track your order by clicking here.
I made a mistake in my delivery address, can I change it?
In general, you can change your delivery address within 24 hours. Make sure to contact us immediately with your order number and the correct address. The more information you provide, the faster we can change your information. Although we cannot guarantee that we will receive your order in time for it to be processed, we will do our absolute best to make the requested changes.
Make sure you write "Urgent: Change order details" in the subject line. Any other title may cause delays in the delivery of your order.
Keep in mind that your order may have already been shipped. In this case, we cannot send you a new one, so it is best to contact the postal service.